REFUND POLICY
Last Updated: September 14, 2026
Afendor sells its own digital products directly (not a marketplace). Refunds are rare and only for verified technical failures our support cannot fix within 48 hours of purchase. No refunds for external service access issues, buyer's remorse, wrong purchases after delivery, or Terms violations. Payment disputes without contacting us first may result in permanent access restrictions.
01General rule
Purchases from Afendor Group
Afendor Group sells its own digital products and licenses directly. We are not a marketplace and we do not process refunds on behalf of third-party sellers — because we do not sell other people's products.
Because Afendor Group sells instantly delivered digital licenses, all sales are generally final once access is granted. Refunds are an exception, not the default. By completing checkout you acknowledge that delivery is immediate and that refund rights are limited as described below.
02Eligible for refund
You may qualify when
- You contact support within 48 hours of purchase.
- The product fails to load, initialize, or run on a machine that meets listed requirements.
- You cooperate with support and follow troubleshooting steps in good faith.
- You provide logs, screenshots, or system details requested by our team.
- No license-sharing, cracking, reselling of access, or Terms violation occurred on the account.
- Support confirms the issue is on our side and cannot be resolved within a reasonable window.
03Not eligible for refund
No refund will be issued for
- Loss of access, limitations, or penalties applied by external service providers to accounts or profiles outside Afendor Group.
- Change of mind, dislike of features, or "didn't work as expected" without a verified technical fault.
- Buying the wrong product, wrong duration, or wrong platform after the key/access was delivered.
- PC, phone, or OS not meeting minimum requirements shown on the product page.
- Antivirus, firewall, VPN, or user misconfiguration blocking the software.
- Shared accounts, leaked keys, HWID abuse, attempted resale of licenses, or violation of our Terms of Service.
- Partial use of subscription time (including "I only used it once").
- Promotional, free, or coupon-only orders unless required by law.
- Requests made after the 48-hour window unless we explicitly approve an exception.
04How to request a refund
- Open a support ticket at /support with your order ID and email.
- Describe the technical issue clearly and attach proof if possible.
- Wait for support to attempt a fix — refunds are considered only after troubleshooting fails.
- If approved, refunds are returned to the original payment method where possible.
Processing time
Approved refunds are typically processed within 5–10 business days, depending on your bank or payment provider. Crypto and UPI timelines may vary.
05Extensions vs refunds
If you already own an active subscription for the same product, repurchasing usually extends your existing time instead of creating a duplicate license. Extension purchases follow the same refund rules — we do not refund extension time because you "changed your mind" after the order completed.
06Chargebacks & payment disputes
Filing a chargeback, payment dispute, or reversal with your bank, card issuer, UPI provider, PayPal, or payment processor without contacting us first is treated as fraud. Consequences include:
- Immediate and permanent account termination
- Revocation of all active licenses and subscriptions
- HWID and network restrictions across Afendor Group services
- Blacklist from future purchases
- Dispute evidence submitted to the payment processor
Payment fraud
Stolen cards, fake receipts, refund farming, and multi-account abuse will be reported and permanently restricted. We cooperate with payment processors on fraud investigations related to purchases of Afendor Group products.
07Abuse of refund policy
Refund abuse may lead to restrictions
- Repeated refund requests after successful use
- False technical claims or edited screenshots
- Threatening chargebacks to obtain free access
- Coordinated disputes across multiple accounts
See our Terms of Service for full enforcement details.